As a Pharmacist Area Manager, you’ll be responsible for several stores within a defined geographical area. You’ll be responsible for reviewing and managing store performance across your area and for developing strategic business plans that reflect changes in the market.
You will assume accountability for operational standards and compliance to control costs, maximise revenue and deliver profit targets across the area. To be successful you will need to demonstrate outstanding leadership, be commercially focussed to continually drive business performance, and ensure excellence in customer service by building strong relationships with customers through your team.
To become an Area Manager, you will need to have a strong track record in customer service, success in managing multiple retail sites and demonstrate you have the financial and commercial acumen needed to make solid business decisions. You will also need to have the ability to lead a team of health care professionals.
- Ownership of KPIs and delivery of area P&L
- Accountability for controlling costs and developing a high level of financial control within your area team
- Working with Regional or National Leadership team to successfully deliver central business plans
- Work with Pharmacy Managers and Pharmacy teams to develop operational excellence and share best practice
- Lead Health & Safety compliance across the area and ensure regular compliance checks are completed in line with standard operating procedures
- Build effective long-term relationships with current and potential customers eg: Health Commissioners, LPC’s, DAT’s, B2B customers and consumers
- Lead regular reviews of competitor activity which has the potential to impact the performance of your area and vary plans accordingly
- Lead and negotiate enhanced income contracts for your area
- Investigate and resolve customer complaints and take remedial measures, where necessary, to avoid recurrence
- Develop a local estate strategy for the portfolio of stores within your area, to plan for disposals & acquisitions
- Develop robust and consistent performance management across the area to embed learning & development initiatives
- Develop an area succession plan that identifies and develops talented colleagues with the potential to fill key roles within the area