Skip to content
Pharmacy Careers Logo

H. Head of Quality

Purple pointer

Role description

Agenda for Change (AfC) Band 8c equivalent
Pay scales for 2026/27 | NHS Employers

Main Duties, Responsibilities and Characteristics:

The following apply either across all workstreams within smaller Section 10 units (e.g. combined anti-cancer therapy and CIVAS services) or to a specific workstream within larger Section 10 units or licensed services (e.g. parenteral nutrition only).*1 

Microbial Testing and Analysis

  • No specific tasks identified within this category at present

Environmental Monitoring and Equipment Validation

  • Review and approve temperature monitoring, mapping programmes and schedules
  • Provide strategic oversight of validation documentation for facilities, including User Requirement Specifications (URS), Design Qualification (DQ), Installation Qualification (IQ) and Operational Qualification (OQ)

Testing and Quality Control

  • Where applicable (e.g. Investigational Medicinal Products), prepare Qualified Person (QP) certification documentation including QP IMP release certificates and certificates of analysis
  • Authorise or reject product release under a Manufacturing Licence, acting in the capacity of a QP where appropriate

Pharmaceutical Quality System (PQS) and Quality Management

  • Hold overall responsibility for the quality assurance service, including workforce development and the design and commissioning of new facilities
  • Provide strategic leadership for specification development and quality assurance assessment within national and organisational contracting processes
  • Oversee the management and reporting of defective medicines, including associated actions and supply chain risk mitigation
  • Approve validation documentation, validation programmes and associated projects
  • Approve audit reports, audit programmes and associated action plans
  • Approve key quality system documentation, including the Validation Master Plan (VMP), Site Master File (SMF) and Quality Manual (QM)
  • Provide organisational oversight of unlicensed medicines (ULM) management processes
  • Oversee the development, implementation and effectiveness of validation strategies, documentation and protocols
  • Provide strategic oversight of the Contamination Control Strategy (CCS) and ensure its continued effectiveness
  • Provide oversight of training and competency frameworks, including internal and external training related to specialised areas such as medical gases

Training, Supervision and Development

  • Provide oversight of training and competency frameworks, including internal and external training related to specialised areas such as medical gases

Stock and Inventory Management

  • Approve procurement of high-cost equipment and provide oversight of associated budget management

Customer and Stakeholder Interaction

  • Provide strategic oversight of defective medicines reporting and associated risk management across the supply chain
  • Act as a senior representative in governance forums and stakeholder groups

 Operational and Administrative Duties

  • Provide governance oversight for medical gases policy and related systems
  • Chair or contribute to relevant governance groups (e.g. Medical Gas Committee)
  • Provide strategic leadership for departmental or facility direction and development

Medical Gases Pipeline Systems (MGPS)

  • Hold accountability for procurement quality assurance relating to medical gas testing
  • Provide oversight of medical gas testing programmes and approve associated reports

Leadership and Service Management

  • Hold accountability for all quality management systems and associated governance frameworks across the service
  • Lead or support complex workforce matters, including senior HR processes (e.g. formal hearings)
  • Provide line management to senior and managerial staff
  • Approve business cases for service development and expansion
  • Provide governance and strategic oversight across all services within scope
  • Oversee the effectiveness of capacity and contingency planning
  • Lead service development and improvement initiatives, including implementation of new technologies and service models
  • Oversee the setting, monitoring and refinement of key performance indicators (KPIs)
  • Provide strategic oversight of research and innovation activities
  • Lead the development and continuous improvement of the Pharmaceutical Quality System (PQS or ePQS)
  • Represent the organisation at regional and national level as a senior stakeholder

Qualifications

Requirements for applying to role:

  • Demonstrable Good Manufacturing Practice (GMP) knowledge and experience at Level 3 equivalent; or
  • Level 3 qualification in Pharmacy or Science Manufacturing Technician (SMT); or
  • Degree (BSc or MSc) in an applied science subject with relevant analytical laboratory and GMP knowledge
  • MSc in Pharmacy Technical Quality Assurance (PTQA), or equivalent qualification or experience
  • Extensive experience in pharmacy quality control and/or quality assurance services
  • Extensive experience in staff supervision and senior line management
  • Significant experience in service management and organisational leadership
  • Significant experience in service improvement and transformation
  • Extensive knowledge and experience in the development and governance of quality management systems and pharmaceutical cleanroom testing
  • Extensive knowledge and experience in analytical and microbiological testing and validation methodologies (e.g. HPLC, MALDI-ToF), where applicable

Related case studies for this role

Further information

Other Considerations:

  • The distinction between senior roles at this level (e.g. Deputy Head of Quality and Head of Quality) may vary depending on organisational size, service complexity and strategic scope of the role.

*1 Alignment with AfC profiles may be supported through appropriate weighting of Factor 4 (Planning and Organisational Skills) and Factor 7 (Responsibilities for Policy and Service Development Implementation)

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram