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G. Deputy Head of Quality

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Role description

Agenda for Change (Afc) Band 8b equivalent
Pay scales for 2026/27 | NHS Employers

Main Duties and Responsibilities:

The following apply either across all workstreams within smaller Section 10 units (e.g. combined anti-cancer therapy and CIVAS services) or to a specific workstream within larger Section 10 units or licensed services (e.g. parenteral nutrition only). *1

Microbial Testing and Analysis

  • Lead the design of sterility testing validation methods and associated strategies
  • Establish and oversee sterility assurance approaches in line with regulatory expectations

Environmental Monitoring and Equipment Validation

  • Review and approve validation documentation for equipment and facilities, including User Requirement Specifications (URS), Design Qualification (DQ), Installation Qualification (IQ) and Operational Qualification (OQ)

Testing and Quality Control

  • Approve programmes of testing, including protocols, methods, frequencies and acceptance criteria
  • Approve temperature mapping strategies and outcomes
  • Deputise for approval of analytical method validation where required

Pharmaceutical Quality System (PQS) and Quality Management

  • Provide strategic oversight and evaluate the effectiveness of PQS processes, including deviations, corrective and preventative actions (CAPA) and change control
  • Perform quality assurance evaluation of out-of-specification (OOS) investigations, including approval of re-testing and final closure
  • Review and approve validation documentation and associated non-conformances
  • Review and approve calibration certification for equipment and consumables
  • Approve validation programmes and individual validation projects
  • Approve audit reports and associated action plans
  • Lead external and supplier audits and oversee delivery of audit programmes
  • Develop audit tools and maintain the audit schedule
  • Review and approve the Validation Master Plan (VMP), Site Master File (SMF) and Quality Manual (QM)
  • Review and approve the Contamination Control Strategy (CCS)
  • Support strategic development and oversight of the PQS, including review and approval of quality data trends and critical documentation
  • Act as a senior point of contact for regulatory authorities (e.g. MHRA), overseeing inspection readiness and ensuring effective implementation of CAPAs in response to inspections, complaints, errors and incidents

 Training, Supervision and Development

  • Provide oversight of internal and external training programmes
  • Undertake line management of senior staff and provide leadership across the quality function

 Stock and Inventory Management

  • Review and approve quality-related technical agreements (TAs) and service level agreements (SLAs)
  • Approve procurement of high-cost equipment and contribute to budget management

Customer and Stakeholder Interaction

  • Develop and maintain robust systems to mitigate the risk of falsified medicines entering the supply chain
  • Chair quality review meetings and contribute to governance forums, including relevant committees (e.g. Medical Gas Committee)

Operational and Administrative Duties

  • Provide governance and oversight for medical gases policy and associated frameworks
  • Develop and maintain the Standard Operating Procedure (SOP) master plan and approve standardised documentation templates
  • Provide final authorisation of validation outcomes and reports
  • Lead comprehensive, system-wide audits against regulatory and professional standards

Medical Gases Pipeline Systems (MGPS)

  • Provide strategic oversight of medical gas testing programmes and procurement quality assurance processes
  • Review and approve medical gas testing reports
  • Oversee training and competency frameworks related to medical gas testing

Leadership and Service Management

  • Support complex workforce management activities, including participation in formal HR processes
  • Hold accountability for the delivery, governance and strategic direction of QC and QA services
  • Ensure delivery of a safe and effective service, prioritising activity in response to capacity constraints and negotiating with stakeholders as required
  • Review and approve business cases for service development and expansion
  • Oversee the monitoring and review of capacity and contingency plans
  • Provide strategic oversight of service development and improvement initiatives, including the introduction of new technologies and systems
  • Lead the development, review and refinement of key performance indicators (KPIs)
  • Lead research and innovation activities within the department and wider organisation
  • Represent the service at organisational, regional and national level as a key stakeholder

Qualifications

Qualifications:

Essential Requirements:

  • Demonstrable Good Manufacturing Practice (GMP) knowledge and experience at Level 3 equivalent; or
  • Level 3 qualification in Pharmacy or Science Manufacturing Technician (SMT); or
  • Degree (BSc or MSc) in an applied science subject with relevant analytical laboratory and GMP knowledge
  • MSc in Pharmacy Technical Quality Assurance (PTQA), or equivalent qualification or experience
  • Extensive experience in pharmacy quality control and/or quality assurance services
  • Extensive experience in staff supervision and line management
  • Significant experience in service and operational management
  • Demonstrable expertise in quality management systems and pharmaceutical cleanroom testing
  • Demonstrable expertise in analytical and microbiological testing and validation methods (e.g. HPLC, MALDI-ToF), where applicable

Related case studies for this role

Further information

Considerations:

  • The distinction between senior roles at this level (e.g. Deputy Head of Quality and Head of Quality) may vary depending on organisational size, service complexity and strategic scope of the role.

*1 Alignment with AfC profiles may be supported through appropriate weighting of Factor 4 (Planning and Organisational Skills) and Factor 7 (Responsibilities for Policy and Service Development Implementation)

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