Main Duties, Responsibilities and Characteristics:

The following apply either across all workstreams within smaller Section 10 units (e.g. combined anti-cancer therapy and CIVAS services), or to a specific workstream within larger Section 10 units or licensed services (e.g. parenteral nutrition only).^*1

Cleanroom and Production Supervision

• Provide strategic oversight of all contractual arrangements, including service level agreements (SLAs) and technical agreements (TAs), ensuring alignment with organisational and regulatory requirements

Training and Staff Management

• Deliver advanced training and education as a subject matter expert to peers, senior colleagues, and multidisciplinary stakeholders

Compliance and Quality Management

• Ensure the delivery of a safe, effective, and high-quality service, including prioritising activity during periods of constraint and negotiating with internal and external stakeholders to optimise productivity
• Support the strategic oversight and continuous development of the Pharmaceutical Quality System (PQS or ePQS), including review and approval of data trends and critical documentation
• Act as a senior point of contact for regulatory bodies (e.g. MHRA), overseeing responses to inspections, complaints, errors, and incidents, including the implementation of appropriate corrective and preventative actions (CAPA)

Troubleshooting and Problem-Solving

• No specific tasks identified within this category at present

Project Management and Improvement Initiatives

• Hold accountability for service delivery and operational management across all Pharmacy Technical Services
• Lead governance and strategic planning across the full-service portfolio
• Review and approve business cases for service development, expansion, and investment
• Oversee the monitoring and review of capacity and contingency plans
• Provide strategic oversight of service development and improvement initiatives, including the introduction of new equipment, technologies, and processes
• Lead on the development, review, and refinement of key performance indicators (KPIs)
• Lead and support research and innovation activities within the department and across the wider organisation
• Represent the service at organisational, regional, and national level as a senior stakeholder

• Level 3 qualification in Pharmacy or Science Manufacturing Technician (SMT), with significant experience in pharmaceutical preparation activities; or
• A relevant BSc or MSc in an applied science subject with substantial experience in pharmaceutical preparation activities
• Professional registration (e.g. GPhC, RPS, RSB, RSC, HCPC)
• MSc in Pharmacy Technical Quality Assurance (PTQA), or equivalent qualification or demonstrable experience
• Extensive experience in pharmacy technical services
• Extensive experience in supervision and line management, including management of managerial staff
• Significant experience in service management and operational leadership
• Demonstrable experience in service improvement and transformation
• Experience in the development and oversight of PQS
• Leadership or project management qualification or equivalent experience

Other Considerations:

• The distinction between senior profiles (e.g. across Deputy Head of Production/Aseptic Services and Head of Aseptic Services) may vary depending on the scope, scale, and complexity of the organisation and service

^*1 Alignment with AfC job profiles may be supported through appropriate weighting of Factor 4 (Planning and Organisational Skills) and Factor 7 (Responsibilities for Policy and Service Development Implementation)