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D. Quality Assurance/Control Specialist

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Role description

Agenda for Change (AfC) Band 6 equivalent
Pay scales for 2026/27 | NHS Employers

Main Duties and Responsibilities:

The following apply either across all workstreams within smaller Section 10 units or to a specific workstream within larger Section 10 units or licensed services.*1 

Microbial Testing and Analysis

  • Authorise the release of media following successful completion of fertility testing
  • Review and approve environmental monitoring (EM) results, including microbiological validation data

Environmental Monitoring and Equipment Validation

  • Review and approve standard operating procedures (SOPs), manuals and master documents relating to EM, quality control and assurance, temperature monitoring and microbiological validation
  • Review and approve EM specifications and requirements, including those arising following incidents
  • Develop and implement corrective actions following EM failures
  • Prepare and maintain the annual EM test schedule
  • Distribute physical and microbiological EM reports to relevant service areas
  • Act as an administrator for temperature monitoring systems
  • Contribute to compliance with the Planned Preventative Maintenance (PPM) programme
  • Coordinate validation activities across relevant services

Testing and Quality Control

  • Perform and oversee analytical method validation testing
  • Undertake chemical testing and ensure accurate interpretation of results
  • Prepare, review and distribute chemical testing reports
  • Approve test results, specifications, and reports relating to out-of-specification (OOS) and out-of-trend (OOT) findings
  • Lead method validation activities for chemical testing, including approval of associated reports

Pharmaceutical Quality System (PQS) and Quality Management

  • Draft, review, and approve standard operating procedures (SOPs), manuals, and master documentation within quality assurance systems
  • Undertake risk assessment and investigation of non-conformances in accordance with established procedures
  • Review and approve corrective and preventative actions (CAPA)
  • Review and assess the effectiveness of change controls to ensure intended outcomes are achieved without introducing unintended risks
  • Participate in quality management meetings and contribute to continuous improvement initiatives
  • Contribute to the development of product quality review (PQR) reports
  • Undertake initial assessment of potentially defective medicines, classifying defects as hazardous, major or minor
  • Complete internal documentation relating to complaints and recall procedures
  • Coordinate and support product recall activities where required
  • Undertake targeted internal audits of processes to ensure compliance with quality standards
  • Contribute to the development of annual PQS review reports

Training, Supervision and Development

  • Conduct and document compliance monitoring activities (e.g. walk-round inspections and review of records)
  • Supervise quality control, microbiology, chemistry, or quality assurance services, either across a team or within a defined specialist area
  • Deliver internal and external training to staff and stakeholders
  • Coordinate PQS-related workload activities
  • Develop and manage staff rotas

Stock and Inventory Management

  • Lead and troubleshoot stock management issues relating to high-cost and high-risk medicines, including stock control, receipt of goods, and falsified medicines assessment
  • Draft and review service level agreements (SLAs) and technical agreements (TAs)

Customer & Stakeholder Interaction

  • Assess complaints and ensure appropriate escalation or referral

Operational and Administrative Duties

  • Act as a technical expert in the operation and troubleshooting of specialised systems and equipment (e.g. HPLC, LIMS, MALDI-ToF)
  • Prioritise and schedule testing activities to meet service demands
  • Review and approve MGPS-related documentation (SOPs, manuals, master documents)
  • Conduct internal audits to ensure compliance with regulatory standards
  • Coordinate and review COSHH assessments relevant to the work area
  • Manage controlled documentation, ensuring appropriate issue, retrieval, storage and retention in line with policy

Medical Gases Pipeline Systems (MGPS)

  • Act as a MGPS quality control specialist, undertaking and approving routine (e.g. compressors) and non-routine testing, including high-risk and permit-controlled activities
  • Deliver training on MGPS processes and requirements
  • Generate and approve medical gas testing reports

Leadership and Service Management

  • Lead the development and maintenance of key performance indicators (KPIs), capacity tracking, and error reporting and trending
  • Undertake line management responsibilities, including recruitment, selection, and management of performance issues

 

Qualifications

Essential Requirements:

  • Demonstrable Good Manufacturing Practice (GMP) knowledge and experience at Level 3 equivalent; or
  • Level 3 qualification in Pharmacy or Science Manufacturing Technician (SMT); or
  • Degree (BSc or MSc) in an applied science subject with relevant analytical laboratory skills and GMP understanding
  • Experience in supervision of staff
  • Understanding of the principles of pharmaceutical cleanroom testing, particularly for quality assurance roles
  • Knowledge and experience of quality management systems within pharmaceutical technical services
  • Understanding of analytical and microbiological testing techniques (e.g. HPLC, MALDI-ToF), particularly for quality control roles
  • Knowledge of Good Clinical Laboratory Practice (GCLP), particularly for quality control functions

Desirable:

  • Level 3 qualification in Leadership and Team Skills or equivalent
  • Experience in line management of staff

Related case studies for this role

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Advanced Quality Specialist, Guy's and St Thomas' NHS Foundation Trust

Safeguarding complex medicine production through quality leadership and expertise.

Read transcript

Further information

Considerations:

  • The scope and level of responsibility may vary depending on organisational size, structure and service complexity

*1 Alignment with AfC job profiles may be supported through appropriate weighting of Factor 4 (Planning and Organisational Skills) and Factor 7 (Responsibilities for Policy and Service Development Implementation)

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