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F. Quality Assurance/Control Manager

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Role description

Agenda for Change (AfC) Band 8a equivalent
Pay scales for 2026/27 | NHS Employers

Main Duties and Responsibilities:

The following apply either across all workstreams within smaller Section 10 units (e.g. combined anti-cancer therapy and CIVAS services) or to a specific workstream within larger Section 10 units or licensed services (e.g. parenteral nutrition only).*1

Microbial Testing and Analysis

  • Manage the microbiological monitoring system, ensuring compliance with regulatory standards
  • Evaluate and approve microbiological monitoring reports and associated data trends
  • Establish and maintain microbiological alert and action limits

Environmental Monitoring and Equipment Validation

  • Review and approve temperature mapping strategies and plans
  • Evaluate environmental monitoring (EM) data trends and implement service improvements where required
  • Review validation documentation for equipment, including User Requirement Specifications (URS), Design Qualification (DQ), Installation Qualification (IQ), and Operational Qualification (OQ)
  • Lead the development of validation documentation for facilities and complex equipment

Testing and Quality Control

  • Review and approve analytical method validation reports
  • Approve specifications for consumables and starting materials
  • Approve operator and process validation activities
  • Provide final authorisation for validation, testing and investigation reports

 Pharmaceutical Quality System and Quality Management

  • Lead the review, approval and closure of investigations including deviations, CAPA and change controls
  • Approve non-conformance reports and associated actions
  • Review and approve annual validation reports
  • Provide leadership for the development and governance of the Pharmaceutical Quality System (PQS or ePQS) including approval of documentation
  • Approve and oversee internal audit programmes and outcomes, including development of audit reports and corresponding corrective action plans
  • Approve Control of Substances of Hazardous to Health (COSHH) policies and associated assurance reports
  • Review and maintain the Site Master File, ensuring accuracy and compliance with current standards
  • Oversee the document control system, ensuring compliance with best practice and relevant legislation
  • Develop and implement document control policies and processes
  • Lead and manage complex changes to testing programmes and quality systems
  • Develop and maintain the Contamination Control Strategy (CCS)
  • Act as a formal point of contact for regulatory authorities (e.g. MHRA), ensuring effective implementation of corrective and preventative actions (CAPA) in response to inspections

Training, Supervision and Development

  • Oversee internal and external training programmes and approve associated training documentation, including Standard Operating Procedures (SOPs), manuals and masters
  • Evaluate the effectiveness of quality control and quality assurance training programmes
  • Develop and approve training strategies and documentation for the quality function
  • Deliver specialist training and education as a subject matter expert

Stock and Inventory Management

  • Provide oversight of stock management activities relating to high-cost and high-risk medicines and materials
  • Review and approve procurement orders, including high-value equipment and services (e.g. Planned Preventative Maintenance contracts)
  • Review and approve service level agreements (SLAs) and technical agreements (TAs)

 Customer and Stakeholder Interaction

  • Liaise with regulatory bodies (e.g. MHRA) regarding defective medicines, including completion of required reporting
  • Assess and investigate the clinical impact of defective products, including those already administered
  • Engage with external stakeholders and governance groups, including participation in relevant committees (e.g. Medical Gas Committee)

Operational and Administrative Duties

  • Lead comprehensive internal audits against professional and regulatory standards
  • Develop and maintain standardised documentation templates (e.g. SOP templates, master records, worksheets and labelling templates)
  • Approve product-specific documentation, including worksheets and master record sheets
  • Design and implement complaints handling and recall procedures

Medical Gases Pipeline Systems (MGPS)

  • Provide governance and policy oversight for medical gases services
  • Oversee procurement quality assurance processes for medical gas testing
  • Provide oversight of medical gas testing programmes and approve associated reports
  • Oversee internal and external training on medical gas testing

Leadership and Service Management

  • Hold accountability for the delivery and operational management of a defined service, function or team
  • Contribute to governance and strategic planning across services
  • Develop business cases for service development, expansion and investment, including financial oversight and authorised signatory responsibilities
  • Hold accountability for monitoring capacity and contingency plans
  • Contribute to the development, review, and refinement of key performance indicators (KPIs)
  • Lead and support service development and improvement initiatives, including implementation of new technologies and systems
  • Undertake and support research and innovation activities
  • Provide line management for management-level staff, including recruitment, performance management and workforce planning
  • Represent the service at organisational, regional and national level as a stakeholder

Qualifications

Qualifications:

Essential Requirements:

  • Demonstrable Good Manufacturing Practice (GMP) knowledge and experience at Level 3 equivalent; or
  • Level 3 qualification in Pharmacy or Science Manufacturing Technician (SMT); or
  • Degree (BSc or MSc) in an applied science subject with relevant analytical laboratory and GMP knowledge
  • PTQA Diploma (or equivalent qualification or experience)
  • Leadership or project management qualification or equivalent experience
  • Extensive experience in pharmacy quality control and or quality assurance services
  • Significant experience in staff supervision and line management
  • Experience in service and operational management
  • Demonstrable knowledge and experience in the development and governance of quality management systems and pharmaceutical cleanroom testing, particularly for QA-focused roles
  • Demonstrable knowledge and experience in analytical and microbiological testing and validation (e.g. HPLC, MALDI-ToF), where relevant, particularly for QC-focused roles

Related case studies for this role

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Quality Manager, Wirral University Teaching Hospital NHS Foundation Trust

Managing quality systems to deliver safe, compliant medicines with confidence.

Read transcript

Further information

Considerations:

*1 Alignment with AfC job profiles may be supported through appropriate weighting of Factor 4 (Planning and Organisational Skills) and Factor 7 (Responsibilities for Policy and Service Development Implementation)

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